Privacy and Security

This privacy notice discloses the privacy practices for CentralDairy.biz. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), the information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top of your web browser, of looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to preform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 573.635.6148 or via email at chackman@centraldairy.biz.

Return Policy and Instructions

Items may be returned or exchanged within 30 days of the order date on your receipt. Items must be in original, unused condition with all tags, stickers and labels attached. Online purchases may also be returned or exchanged in store.

Final Sale Items / No Returns

  • Gift Cards
  • Clearance, sale, custom or personalized products
  • Any item deemed used, smells (smoke, body odor,etc) or not in original condition
Return Instructions
  1. Pack items in original package, if available
  2. All return shipping charges must be prepaid by the customer. Be sure to obtain a tracking number from the courier of your choice. Lost or damaged packages are the responsibility of the customer.
  3. Ship all returns and exchanges to:

Central Dairy
610 Madison Street
Jefferson City, MO 65101-3199

Returned items will be credited back to the original credit card used to make the purchase. We cannot credit any shipping charges for returned items. Central Dairy retains the right to refuse any returned items at their discretion.

Exchanges

It is highly recommended that you place an order for the new item you are exchanging at the same time you are returning your original order. This helps ensure that the new item you want is more likely to be in stock and reduces the turnaround time back to you. Your original purchase will be refunded when it is received and processed  by our returns department.

International Returns

All international shipments must be pre-approved for return. Shipping charges cannot be refunded.

Ordering

Phone Orders

Please call 573.635.6148. Our sales representatives are happy to assist during the hours of  Monday – Friday 9:00 am to 5:00 pm Central Standard Time.

Redeeming a Coupon

Occasionally we will run promotions and distribute coupons to our customers. If you have a coupon and would like to redeem it, add the items you would like to purchase to your cart and then begin the checkout process. Enter the coupon code in the appropriate space on the billing page and the discount will be applied and displayed upon checkout before your order is placed.

Payments, Pricing, and Promotions

Accepted Payment Methods

We accept Visa, MasterCard, Discover, American Express.

Pricing

As often as possible, we will attempt to keep products on CentralDairy.biz and in our retail stores priced the same. However, there may be times when we have certain promotions in our stores or on CentralDairy.biz when prices may not coincide.